Elevators normally are one of the safest modes of transportation. However, malfunctions
may occur due to the sophisticated automatic controls used. In the event of an elevator
malfunction, attempt to restart the elevator by pressing a floor location button. Do not
attempt to force the elevator doors open.
If the elevator does not restart, use the phone in the elevator or push the emergency
The phone or emergency notification button will connect automatically to a dispatcher.
Give dispatch personnel the following information:
• Building location
• Elevator number (displayed on panel)
• Floor number (if known)
• Number of persons in the elevator
• Direction the car was moving